At DushkuS, we strive to ensure your complete satisfaction with our digital products. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.
Refunds
- Eligibility for Refunds:
- Refund requests must be made within 30 days of the purchase date.
- To be eligible for a refund, you must provide proof of purchase (order number, receipt, or confirmation email).
- Non-Refundable Items:
- Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or accessed.
- Exceptions may be made in cases where the product is defective or does not match the description provided at the time of purchase.
- How to Request a Refund:
- To request a refund, please contact our customer support team at [email address].
- Include your order number, a description of the issue, and any supporting documentation.
- Processing Refunds:
- Once your refund request is received, we will review and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Exchanges
If approved, you will receive a new download link or access code for the correct product.
Eligibility for Exchanges:
If you receive a defective or incorrect digital product, you may request an exchange within 30 days of purchase.
To be eligible for an exchange, you must provide proof of purchase and details of the defect or error.
How to Request an Exchange:
Contact our customer support team to request an exchange.
Include your order number, a description of the issue, and any supporting documentation.
Processing Exchanges:
Once your exchange request is received, we will review and notify you of the approval or rejection of your request.